Our Accounting Outsourcing Service Benefits

Felcorp’s Accounting BPO Service provides professional offshore accounting support designed to extend your internal tax accounting preparation functions without increasing employment overhead. Firms typically engage us across Tax Accounting and Bookkeeping, delivered under a managed outsourcing model with embedded quality control and performance reporting.

Below are the core service benefits delivered across every Accounting Outsourcing engagement.

Genuine Industry Trained Accounting Staff

Felcorp Accounting BPO staff come with demonstrated experience working inside accounting firms, finance departments and professional services environments. All team members have backgrounds in:

• Bookkeeping
• Management accounting
• Financial reporting
• Tax support
• Accounts payable and receivable
• Payroll and reconciliations

Every candidate goes through a structured recruitment process before placement, including:

• Comprehensive background, AML and identity checks
• Verification of accounting and finance industry experience
• Technical skill assessment aligned to your specific role requirements
• Accounting software proficiency testing
• Psychometric assessment for cultural fit

Before any team member begins client work:

• Prior accounting experience is formally verified
• Role competency is tested against your workflow requirements
• Software capability is validated against your tech stack

See how Felcorp's recruitment and quality process works in full.

Comprehensive Management Support

All Accounting BPO workflows are monitored and supported by Felcorp management throughout the engagement. Clients are not required to manage or supervise their offshore team on a daily basis.

Under a Full Time Staff Engagement, Felcorp manages:

• Employment and HR
• Payroll and statutory obligations
• Quality assurance
• Ongoing training
• Data security protocols
• Compliance oversight
• Facilities and IT infrastructure

Under a Pod Engagement, management involvement is configurable and can be increased or reduced over time.

Management oversight includes:

• Job allocation and workflow coordination
• Deadline tracking across bookkeeping and reporting cycles
• Internal QA prior to delivery
• Escalation handling without client disruption
• Performance monitoring against SLAs and KPIs

Defined escalation pathways ensure operational issues are resolved internally before reaching your leadership team.

Peer Review QA

All completed accounting work is reviewed by a senior team member before delivery. Errors are identified internally before submission to the client.

Peer review covers:

• Transaction accuracy
• Bank and balance sheet reconciliations
• Ledger integrity
• Financial report consistency
• Compliance with your internal accounting policies
• Adherence to your reporting templates

Every reviewed deliverable generates a QA report documenting:

• Actual time spent
• Scope delivered
• Adjustments made
• Productivity benchmarking data

QA sign-off is required before:

• Bookkeeping batches are finalised
• Month-end reports are released
• Management accounts are delivered
• Financial schedules are submitted

For more detail on how quality is measured and maintained, see the Quality page.

Technical Training

Felcorp manages onboarding, technical training and compliance education for all Accounting BPO staff. Clients are not required to train or onboard offshore team members.

Onboarding includes:

• Structured review of your accounting systems
• Workflow mapping
• SLA and KPI agreement
• Trial processing period before full go-live
• SOP documentation for continuity

Technical training covers:

• Accounting software proficiency
• Bookkeeping standards and controls
• Reporting deadlines and workflows
• Data security and confidentiality
• Internal control awareness

Before access is granted:

• Security training is completed
• Access permissions are documented
• Data handling standards are confirmed

All processes are documented as SOPs to ensure business continuity even if staff members change.

Regular Productivity Reporting

Felcorp provides structured reporting across your accounting workflows. You maintain full visibility without managing day-to-day staff output.

Reporting includes:

• Job-level status tracking
• Turnaround time measurement
• Output volume summaries
• Timesheet transparency
• Actual vs budgeted time comparisons

Performance reviews are conducted:

• Monthly for operational visibility
• Quarterly for strategic alignment
• Against agreed SLAs and KPIs
• With benchmarking data across your engagement

Visibility is available in real time via the Felcorp Portal.

Learn more about how Felcorp manages productivity across BPO engagements.

Employee Success

Felcorp invests in long-term staff retention and performance development. Stable accounting teams reduce workflow disruption and preserve knowledge of your systems.

Felcorp manages:

• Career progression pathways
• Ongoing professional development
• Performance-based incentives
• Quality-linked bonuses
• Staff morale and engagement

Performance metrics are tied to:

• Output accuracy
• Deadline adherence
• QA scores
• Productivity benchmarks

Because your team is employed by Felcorp:

• Retention is actively managed
• Employment administration is removed from your business
• System knowledge and reporting preferences are preserved
• Continuity is prioritised

Which Engagement Model Is Right for You

The six service benefits above apply across both engagement models. The difference lies in scale, control structure and duration of you BPO needs.

You can explore each service model in more detail here:

• Full Time Staff Engagement
• Pod Engagement
• On Demand Accounting Support