Insurance Outsourcing for MGAs & Underwriting Agencies

Why MGAs and Underwriting Agencies Use BPO

Managing general agents (MGAs) and underwriting agencies occupy a unique position in the insurance distribution chain, managing delegated underwriting authority, policy administration and distribution relationships simultaneously. This operational complexity creates significant administrative burden that BPO is well-positioned to absorb.

Felcorp provides dedicated offshore staffing for MGAs who need to scale policy operations, manage distribution workflows and maintain compliance standards without growing their fixed overhead.

What Can Be Outsourced

Felcorp provides dedicated offshore staffing for the following MGA and underwriting agency operations:

• Policy administration: policy issuance, endorsements, cancellations and data management under delegated authority
• Underwriting support: data gathering, risk classification support and submission processing
• Distribution operations: broker portal management, scheme administration and distribution reporting
• Renewals processing: portfolio-wide renewal management, follow-up and documentation
• Back office operations: document management, data entry, compliance documentation and reporting

Who This Is Designed For

This service is particularly well-suited for:

• MGAs managing scheme-based or specialist portfolios with high policy volumes
• Underwriting agencies with delegated authority across multiple insurer relationships
• Niche MGAs growing their distribution network and needing scalable back office capacity
• Scheme administrators managing group insurance products across large distribution networks

How It Works

Felcorp staff are recruited from the insurance industry with direct experience in MGA and underwriting agency environments. All operations are structured within your compliance framework and delegated authority arrangements. Felcorp provides the operational staff, your team retains all underwriting authority and decision-making control. For more information about BPO Services, see how our BPO Services Works.

Related Resources

For more information about Felcorp's insurance outsourcing services and specialist sub-service areas, the following links provide further detail:

• Insurance Outsourcing Services: the full overview of Felcorp's insurance BPO offering
• Insurance Back-Office Outsourcing: Felcorp's dedicated service page for back office and MGA operational support