Tobias Fellas
Founder & CEO
"My role is to inspire people with a vision we can all believe in. At the end of the day, our success is our people’s success. My responsibility is to help them realise their full potential."
5 years
Founded Felcorp Support and grown it from a single-person operation into a specialist BPO provider serving financial services firms across multiple markets.
50 client engagements
Directly involved in the onboarding, structuring, and quality oversight of every client engagement from day one.
7 External Publications
Featured contributor across TechBullion, GoDaddy, Under30CEO, Best of HR, Startup Nation, Marketer Magazine and Guru on leadership, operations and business growth.
What began as a side business helping financial planners manage their admin and paraplanning workloads quickly gained traction. Demand grew, and so did the ambition. After exploring offshore opportunities in India, I took the leap and committed to building a dedicated operation on the ground.
Within three years, that decision had evolved into a fully fledged BPO operation serving financial services firms at scale.
A significant part of my time goes into building the culture and capability behind the service. I develop internal resources, lead staff initiatives, and personally select the people who will deliver on what we promise.
My vision for Felcorp is built on honesty, integrity, and transparency, and my responsibility is making sure that vision is understood, shared, and carried out in every engagement we run. Delivering a better service to every client, every single day, is what drives everything I do.
My philopsophy
The values I hold personally are the same values I built Felcorp around. My experience in business is shaped by the many 'colourful characters' I have come across. Some characters are more difficult than others, but I still believe that there is always the right thing to do.
My personal and business philosophy is simple. I still believe in a world that values honesty, integrity and achieving success as a collective peoples rather than a self-serving rat-race down in the sewers.
Honesty
I believe the best business relationships are built on being upfront, even when the truth is uncomfortable. If something is not working, I would rather address it directly than let it erode trust over time. That principle applies to how I communicate with clients, how I lead my team and how I expect to be held to account.
Integrity
I operate the same way whether someone is watching or not. Every commitment I make to a client is one I intend to keep, and every process we build is designed to deliver on what was promised. If we fall short, I own it and fix it.
Do No Harm
I take seriously the responsibility of managing operations that sit inside someone else's business. Our clients trust us with their workflows, their data and their reputation. My job is to make sure we protect all three, every single day.
