SLA and Performance Reporting

Common BPO KPIs Explained

The most important Key Performance Indicators (KPIs) used to measure BPO success and vendor performance.

Last Updated

March 13, 2026

Originally Published

January 30, 2026

Written by

Tobias Fellas

KPIs measure BPO performance.

Learn more about BPO

BPO Pricing Models Explained

When BPO Fails

Captive v Third Party BPO

Onshore Nearshore and Offshore Models

NDAs, Contracts and Legal Protections

Time vs Output Engagements

This article is apart of our Understand BPO series, a collection of in-depth articles explaining, in practical terms, everything you need to know about BPO.

On this page

Example H2

Every BPO journeytogether we grow

Find out how Felcorp can create space in your business with specialised BPO services.

BPO Services

Every engagement follows documented governance, risk and compliance standards