How Our Accounting Outsourcing Service Works

Our Accounting BPO model is built around dedicated, full time offshore accounting staff allocated to your firm under a professional and commercial agreement.

Each client engages at least one full time Felcorp team member who is allocated exclusively to your firm under a full time employment agreement held by Felcorp.

Clients may engage Full Time Bookkeepers, Full Time Tax Accounting Support staff, or broader Finance Support professionals depending on their operational requirements.

Your Choice of 2 Full Time BPO Models

1. Full Time Engagements – suited to small and mid-sized firms seeking 1–5 full time accounting staff. Most firms initially engage 1 staff member and scale to 2 or more as workflow stabilises.
2. Pod Engagements – suited to large and enterprise firms requiring 6 or more full time staff. These engagements are referred to as 'Pods', meaning a structured team unit. Pods are highly customisable, operate under a defined management structure and may include the option to buy out the pod operation from Felcorp after a specified date.

Felcorp Support also offers On Demand Accounting Services which cater for ad-hoc, overflow and short-term accounting outsourcing requirements.

BPO Operations

Our offshore operations are located in Northern India where all operational accounting staff work from.

Staff are present full time in our offices under ISO-aligned controls and on-site supervision by division managers and quality assurance managers.

Standard Shift Times

12:30pm to 9:30pm (AEST), Monday to Friday.
Operational Pod engagements may set customised shift timings.

Office Location

Punjab, India

Felcorp Management Framework

Felcorp provides a comprehensive management framework for every client engagement to ensure that staff receive professional supervision, career development, technical upskilling and performance oversight aligned to agreed KPIs and SLAs.

From commencement of the engagement, Felcorp Management supports:

• Structured onboarding
• Workflow alignment
• Performance monitoring
• Ongoing accounting software training
• Quality oversight
• Staff motivation and retention

This ensures your accounting team member remains supported, accountable and performing to the expectations outlined in your agreement.

For a detailed set of inclusions for every engagement, please see Our Commitment to Quality page.

How to Send Work

Work can be submitted through the Felcorp Portal or through an agreed secure task submission method.

Email is used by some clients; however, we encourage structured task systems and secure portals wherever possible to reduce risk and improve audit defensibility.

During onboarding, we document:

• How you prefer to allocate bookkeeping or tax work
• How supporting documentation is shared
• Target turnaround time expectations
• Communication preferences

We will always prioritise secure delivery methods and explain the advantages and limitations of each option.

Ensuring Success in New Job Requests

We encourage a systemised and structured method to submit accounting job requests to ensure clarity and prevent delays.

Each task request should include:

• Client or entity name
• Scope of bookkeeping or tax work required
• Supporting documentation
• Target completion timeframe
• Set time budget where applicable
• Firm-specific notes or compliance requirements

Clear upfront scoping improves turnaround times and SLA performance.

Felcorp's Internal Workflow System

Felcorp employs its own internal workflow software to manage allocated accounting tasks while recording time and SLA compliance.

Our system allows us to:

• Track task status
• Monitor time budgets
• Record SLA performance
• Provide weekly, monthly and quarterly productivity reporting
• Identify workflow bottlenecks

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How Our QA Works

Quality assurance is embedded into delivery rather than applied at the end.

Every completed accounting deliverable undergoes internal review before being returned.

QA checks include:

• Accuracy of transaction coding
• Reconciliation integrity
• Compliance with provided instructions
• Alignment with documented firm processes
• Report formatting consistency
• Ledger balancing and control account checks

Error tracking is maintained internally. Trends are reviewed to identify training or process gaps.

QA operates independently from the full time staff member, with review time tracked for ongoing staff development.

How the Trial Works

The trial period allows your firm to test workflow alignment before committing to long-term engagement.

The trial typically runs for a defined period or volume of accounting work. To learn more about our trial options, please see our Financial Planning Trial.

During the trial, our team:

• Evaluates your accounting systems
• Reviews your reporting structures
• Documents your Standard Operating Procedures (SOPs)
• Determines appropriate SLAs
• Assesses staff suitability
• Gathers structured feedback

At the conclusion of the trial, performance is reviewed jointly. If aligned, the engagement transitions into a formal agreement with embedded SOPs and SLAs reported monthly.

How Our SLAs Work

Service Level Agreements (SLAs) define turnaround expectations and time budgets for standard accounting tasks.

SLAs are contractually defined performance benchmarks that Felcorp must adhere to.

Without SLAs, measuring long-term engagement success becomes unclear. Defined expectations reduce misalignment and protect both parties.

For more information about SLAs, please see our article on What is an SLA in BPO Services within our Understand BPO collection.

Example of an Accounting SLA

A client allocates recurring monthly bookkeeping tasks requiring completion within 5 business days of month end.

During trial, Felcorp completes 10 month-end cycles with an average processing time of 14 hours per cycle.

The SLA may state:

• 95% of allocated month-end tasks completed within 5 business days
• Any task exceeding 7 business days must include documented reason
• On non-compliance, a defined remediation structure applies

SLAs provide transparent reporting and measurable performance standards. See Felcorp SLA Options.

How the Felcorp Portal Works

The Felcorp Portal is the central task management system used to submit, track and manage work.

Within the portal you can:

• Communicate with your accounting team
• Communicate with Felcorp management
• Upload supporting documents
• Set priority levels
• View task status
• Download completed work
• Track SLA performance

Each task receives a unique Job Number reference. Status updates reflect progression from received to in-progress to QA to completed.

The portal reduces reliance on email and centralises documentation for audit and compliance purposes.

Access permissions are role-based and limited to authorised users. For more information, please see our Felcorp Portal articles.

How the Setup Works

Engagement begins with a structured onboarding process as part of the broader trial phase.

The setup phase includes:

• Initial Discovery Call
• Signature of the Trial Engagement
• Introduction to Felcorp Management and allocated staff
• Systems access configuration with role-based permissions
• Commencement of Trial
• SOP documentation
• SLA configuration
• Transition to formal engagement

For a detailed guide, please see our Onboarding Process page.