Billing and Payment Policy for Felcorp BPO Services

Felcorp's billing and payment processes vary by engagement type. This article covers the operational mechanics of how you are invoiced, how you pay and what to expect from each billing cycle. For pricing structures and what is included in each model, refer to How We Price.

Invoicing

Full Time Staff Engagements are invoiced monthly in advance. You receive an invoice at the start of each billing cycle covering the per-head rate for all engaged staff members for the coming month. Invoices are issued on the same date each month, aligned to the commencement date of your engagement.

Pod Engagements are invoiced according to the terms agreed in the individual engagement contract. The Felcorp management fee, where applicable, is invoiced monthly. Direct operational costs such as salaries, rent and equipment are managed and paid by the client through the pod's own financial infrastructure, which Felcorp assists in establishing during the setup phase.

On Demand Services operate on a prepaid credit model and are not invoiced per job. You purchase credits in advance and each completed job is deducted from your balance. A tax invoice is issued at the time of each credit purchase.

Payment Methods

Payment is accepted via bank transfer. For Full Time Staff and Pod Engagements, payment details are provided on each invoice. For On Demand credit purchases, payment is processed through the Felcorp Portal.

Felcorp supports international transfers and can advise on the most efficient transfer route for your jurisdiction during onboarding.

Prepaid Credits

On Demand Services require a prepaid credit balance before work can be submitted. Credits are purchased in defined amounts through the Felcorp Portal and do not expire while your account remains active.

Each job submitted is quoted against your credit balance. You approve the quote before work begins and the corresponding amount is deducted upon job completion. If your balance is insufficient for a quoted job, additional credits must be purchased before work can proceed.

Credits are honoured at the rate in effect at the time of purchase, regardless of any subsequent rate card changes.

Payment Terms

Standard payment terms are 14 days from the date of invoice. Felcorp reserves the right to suspend services where invoices remain unpaid beyond 30 days. Suspension does not release the client from any outstanding payment obligations or commitment period terms under the engagement agreement.

If you anticipate difficulty meeting a payment deadline, contact your Client Success Manager before the due date to discuss arrangements.

Currency and Taxes

All invoices are issued in the local currency of your jurisdiction unless alternative arrangements are agreed in the engagement contract. On Demand credit purchases are processed in your local currency through the Felcorp Portal.

All published prices include applicable taxes. Tax treatment for cross-border engagements is determined by the relevant rules in your jurisdiction and documented in your engagement agreement.