Step by Step: Sending Your First On Demand Job

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This article walks through each of the six steps involved in submitting and receiving your first On Demand job with Felcorp. Each step corresponds to the process outlined on the On Demand Services page and is explained here in full operational detail.

Step 1: Send Your Job Request in the Felcorp Portal

All On Demand jobs are submitted through the Felcorp Portal. The Portal is the single point of contact for job submission, document sharing, status tracking and communication throughout the job lifecycle.

When you submit a job, the Portal intake form prompts you to provide:

• The job type you are submitting
• All relevant source documents, uploaded directly within the Portal
• Any specific instructions applicable to that submission
• Your preferred turnaround time
• Any budget parameters relevant to the job

All supporting documents should be uploaded at the time of submission. Incomplete submissions may delay the 24-hour review window, as Felcorp will need to raise a query before the review can be completed.

For your first job, Felcorp management monitors the submission to confirm that the process configuration established during onboarding is correct. This oversight is standard for first submissions and ensures any process adjustments are identified before volume increases.

Step 2: Felcorp Reviews Your Job and Provides a Quote

Within 24 hours of submission, Felcorp reviews the job and provides you with a fixed quote. No work commences until you accept it.

The review covers:

• Completeness of the source documents provided
• Clarity and feasibility of the instructions submitted
• Scope of the work relative to the job type
• Turnaround feasibility given current staff capacity
• Budget feasibility relative to the expected complexity tier

The quote is fixed once accepted. The agreed amount does not change unless the scope of the job changes materially after acceptance. Any mid-job scope change that affects cost is requoted before additional work proceeds.

If urgent turnaround is required, select the urgent option in the Portal at submission. Felcorp confirms capacity availability when the quote is issued. If capacity is not available for an urgent request, a revised timeline is offered alongside the standard quote so you can make an informed decision before accepting.

Step 3: Job Commencement

Once you accept the quote, work commences according to the agreed turnaround time and scope. Felcorp staff work within your existing systems using the software access credentials configured during onboarding.

During the job:

• Work is completed on your software and systems using client-provided access
• Queries are submitted through the Portal, not by email or phone
• You can track the job status in real time through the Portal
• Felcorp management is accessible through the Portal if issues arise during the job

If a query requires a response before the job can proceed, Felcorp flags this through the Portal and the turnaround clock pauses pending your response. This applies to any job where the source documents or instructions are insufficient to complete the work without clarification. Responding promptly through the Portal preserves the original turnaround target where capacity allows.

Scope changes requested after commencement that affect the time or cost of the job are requoted separately. Work on any additional scope does not commence until the revised quote is accepted.

Step 4: Quality Assurance Review

Before any deliverable is returned to you, it undergoes a mandatory QA review by Felcorp management. QA applies to every job regardless of complexity tier or turnaround time and is not optional.

The QA review checks the deliverable against:

• The accepted scope for that specific job
• The source documents provided at submission
• The specific instructions submitted with the job
• The quality standards and templates established during onboarding

The review also includes a timesheet check comparing actual staff hours against the budgeted hours for that complexity tier. Where actual hours significantly exceed the budgeted amount, this is flagged in the job report returned alongside the deliverable.

If the deliverable does not pass QA, it is revised internally before submission. Work that has not cleared QA is never submitted to the client. You receive deliverables that have already passed management review.

Step 5: Final Deliverable Submitted Through the Portal

Once the deliverable has passed QA review, Felcorp submits the final documents through the Portal. You are notified when the deliverable is ready for download.

Delivery includes:

• Secure upload of all finalised documents within your job record in the Portal
• A job report detailing the scope completed and any relevant notes from the QA review
• The associated invoice line item or credit deduction statement, depending on your current billing phase

All communication, documents and deliverables associated with the job remain stored within the Portal job record. This gives you a complete, auditable record of every piece of work completed under the engagement.

Real-time messaging within the Portal allows you to communicate directly with Felcorp staff. Management is accessible through the Portal if you have questions about the deliverable after it has been submitted.

Step 6: You Submit Feedback and Felcorp Updates Your SOPs

After reviewing the completed deliverable, you submit feedback through the Portal against the relevant job record. Felcorp uses that feedback to update your process documentation, SOPs and QA benchmarks so that future submissions of the same job type are progressively more accurate and efficient.

Feedback submitted through the Portal allows Felcorp to:

• Identify where the delivered output did not meet your expectations and update the relevant SOP or process template accordingly
• Refine QA benchmarks for your specific job types so that the quality standard applied in review better reflects your requirements
• Document process improvements within your client file so that all Felcorp staff handling your work apply the same updated standard
• Track efficiency improvements across successive jobs of the same type as the SOPs mature

Feedback does not need to be formal or detailed to be useful. Even a brief note about a formatting preference or a missed instruction is enough to trigger a process update. The feedback loop is how the engagement improves over time -- each submission builds on the last.

If a deliverable does not meet the agreed scope or quality standard, the correct path is to raise a quality dispute through the Portal rather than requesting a refund. Disputes are reviewed by Felcorp management and resolved in accordance with the engagement terms. For the full refund position, see How Our Billing Works.

Before You Start

The most useful preparation before onboarding is a clear answer to two questions: what specific job types do you want to submit initially, and what does a correctly completed deliverable look like for each of those job types?

Before the onboarding call, it helps to have:

• A list of the specific job types you intend to submit in the first month
• Worked examples or samples of completed deliverables for those job types
• Any process templates or style requirements specific to your practice
• Software access details for the platforms Felcorp staff will need to use
• A sense of expected volume and frequency so turnaround expectations can be set accurately from the start

Clients who come to the onboarding call with worked examples set up the engagement significantly faster and more precisely than those working from verbal descriptions alone. The examples become the quality benchmark for QA review. For billing structure and the New Client Credit Deposit amount, see the On Demand Pricing page before the call.

FAQs

How long does it take to get started?

From initial enquiry to first job submission, most clients are operational within a few business days. The engagement letter can be signed and returned promptly, and Portal access is established within 24 hours of execution. The onboarding call itself typically takes 30 to 60 minutes depending on the number of job types being set up. It will take Felcorp approximately 3 to 4 hours to ascertain the standard operating procedures for a new client.

Do I need to commit to a minimum volume of work?

No ongoing volume commitment is required. New clients are required to pay a New Client Credit Deposit before the first job commences, which is applied directly against your initial jobs. After that, there is no minimum volume and no ongoing fee when you are not using the service. For the deposit amount, see the On Demand Pricing page. For full billing details, see How Our Billing Works.

Is there a bulk discount for volume?

Yes. A bulk discount can be applied for jobs upon a fixed volume agreement being signed. This allows Felcorp to guarantee workflow delivery and allocate resources effectively against a committed volume.

What happens if my first submission has process issues?

Felcorp management actively monitors first submissions. If the process configuration is not correct, this will be raised through the Portal before work commences. Most process issues identified on the first submission are resolved and documented so they do not recur on the second job.