On Demand Financial Services Outsourcing

Within 24 hours we'll review your job and provide you with a finalised quote for your job submitted. We'll also check your source documents and feasibility of turnaround times and budgets.

• 24 hour deadline to review your allocated job
• Urgent turnaround requests available
• time budget feasibility of your allocated job

We will commence your job according to your turnaround time expectation and suggested budget. We will submit you any queries to resolve should we have any.

• Commence job on your systems
• Submit query information
• Finalise job

Every job is reviewed by our quality assurance team with a supplied review report to sign off on completion.

• Timesheet review of actual v budgeted time

Once the job is finalised, we submit the final documents within the Felcorp Portal for you to download securely.

• Secure delivery of finalised documents
• Real-time chat messaging to speak to our staff at anytime
• Access to management at any time

After reviewing your completed deliverable, you submit feedback through the Portal. Felcorp uses that feedback to update your process documentation, SOP and QA benchmarks for future submissions of the same job type.

• Feedback submitted through the Portal against your job record
• Felcorp reviews and implements process improvements
• SOP and quality standard updates applied to future submissions