BPO PRICING

Discover our BPO Service Pricing

Professional offshore outsourcing solutions for small businesses operating in financial services needing between 1-6 full time staff.

Designed for Australian financial services businesses.

Junior Staff Member

3 months - 2 years experience

Verifiable industry experience

Full time, exclusive allocation

Full staff training and support

From

$3800

AUD monthly

Price includes GST. All fees in AUD. Price per employee.

Intermediate Staff Member

2 years - 4 years experience

Verifiable industry experience

Full time, exclusive allocation

Full staff training and support

From

$4200

AUD monthly

Price includes GST. All fees in AUD. Price per employee.

Senior Staff Member

4 years - 6 years experience

Verifiable industry experience

Full time, exclusive allocation

Full staff training and support

From

$4800

AUD monthly

Price includes GST. All fees in AUD. Price per employee.

Operational pod solution designed for enterprise and corporate organisations seeking 6+ staff engagements.

Designed for Australian financial services businesses.

Operational Pods

Enterprise Solution

Operational pods are a highly customisable enterprise outsourcing solution specifically tailored to corporate or agency-level operational support.

Pods consist of minimum 6 full time staff (FTE) working exclusively for your organisation.

How it works

Full pod set up and implementation

Daily supervision and ongoing management

Option to own the pod operation

Fully customised to your operational needs

Aligned to your data security, compliance and reporting needs

Implementation of HR, training and support programs

Quote on Application

See Pod Engagement For Estimate

Don't want full time staff? Check out our On Demand Pricing for pay-per-job deliverables.

SERVICES

Financial Services outsourcing roles we provide

We facilitate junior, intermediate and senior experience level staff placements across all financial services industries we operate in.

Financial Planning Outsourcing

Paraplanners

Adviser Admin

Accounting Outsourcing

Tax Accountants

Bookkeepers

Insurance Outsourcing

Claims management support

Agency admin support

Back office admin support

TRIAL OFFER

Try Before You Commit

$3,000 AUD One-Off Trial

100 hours of dedicated support included

Our BPO Service Trial is a low-risk engagement designed to evaluate our service before committing to a full-time staff agreement. The trial includes 60 hours of billable support, 20 hours of onboarding, and 20 hours of process establishment. Fully managed and QA reviewed.

Available across Financial Planning, Accounting, Insurance and Custom specialisations.

What's included

60 hours of genuine, billable service support

20 hours of onboarding and access set-up

20 hours of written process establishment

All deliverables peer-reviewed by our QA team

Full management supervision throughout

$3,000

AUD one-off. Price includes GST.

Start my trial

COMPARE

Comparison between BPO and On Demand Services

Key differences between our BPO full-time staff model and our On Demand pay-per-job service.

Operations

BPO Service

On Demand Service

Staff Allocation

Dedicated, named full-time staff

Pooled specialist team

Minimum Commitment

3 month initial term

No minimum commitment

Shift Details

12:30pm to 10:30pm (AEST), Mon to Fri

Standard Business Hours

Pricing Model

Fixed monthly fee per staff member

Per-job deliverable pricing

Billing

Monthly in advance

Prepaid credit drawdown

Service Model

BPO Service

On Demand Service

Management

Dedicated division manager

Felcorp managed workflow

Staff Continuity

Fixed named staff allocated to you

Specialist team allocated per job

Trial Available

Yes — $3,000 one-off trial

Yes — $2,000 prepaid credit to start

SERVICE DETAILS

What's included in every service engagement

Fully managed and supervised operation

Deliverables peer-reviewed by our QA team

Full time manager supervision for quality and compliance

All process and system training delivered by Felcorp

Mandatory technical skill development training for all staff

Full workflow and staff productivity reporting

Adherence and compliance with agreed KPI or SLAs

How your engagement works day-to-day

Direct access to your team via your communication tools

Staff work exclusively within your platforms and systems

Dedicated division manager for oversight and escalations

Operational within 2–4 weeks from agreement to go-live

Guaranteed staff replacement at no additional cost

Operations aligned to your compliance obligations

Why Felcorp is different

Not your ordinary BPO

Unlike traditional outsourcing, your Felcorp team operates inside your systems, under your compliance framework with dedicated management and QA built into every engagement. From our facility and staffing to our security and compliance controls, our operation is designed for financial services environments.

See our BPO operation details

AGREEMENT DETAILS

How our agreement works

3-Month Minimum Commitment

Each individual staff engagement is priced according to the staff member's skillset, verifiable industry experience and qualifications.

Termination Period

30 days notice for performance-related termination. 60 days notice for standard termination after initial commitment period. Does not include Pod Engagements.

Annual Renewable Agreement

Your agreement renews annually with price increases capped at a maximum of 5% per renewal period.

How our agreement works

EXPLORE