Felcorp Support is not your average BPO. We are a specialist offshore staff resourcing provider for financial services businesses that goes beyond just placing offshore staff.
When partnering with Felcorp, you are making a commitment to grow your revenue, capture new opportunities and minimise business risks. We're here to help you on that journey.
Success with Felcorp is really going to boil down to a few key business objectives.
Ultimately, you must be looking to grow your business, you are open to take on new initiatives as long as risks are mitigated and that you seek a long term staffing solution that can scale with you.
Every decision, every email, every deliverable is centred on governance, risk and compliance. It is a core value of Felcorp Support and we've designed each BPO service according to the relevant regulatory bodies.
Felcorp delivers dedicated offshore support tailored to financial planning, accounting, insurance, bookkeeping, payroll, and SMSF administration. Our teams are trained in Australian standards and supervised under a structured compliance framework designed to meet Australian financial services regulatory standards and guidelines.
Paraplanning: SoA and RoA preparation, research, projections and compliance documentation.
See Paraplanning Support
CSO Administration: Onboarding, fact-finds, FSGs, insurance admin and ongoing client service support.
See Financial Planning CSO Support
Tax Accounting: BAS, GST, income tax compliance, reconciliations and reporting.
See Tax Accounting
SMSF Administration: Fund accounting, compliance lodgements, audit preparation and investment reporting.
See SMSF Administration
Broker Support: Policy renewals, amendments, endorsements, document preparation and client correspondence.
See Broker Support
Claims Processing: Lodging new claims, following up with insurers, providing status updates and managing documentation
See Claims Processing
Agency Support: Handling inbound calls, responding to enquiries, assisting with billing issues and managing renewals and retention for larger agencies and brokerages.
See Agency Support
Bookkeeping : Managing accounts payable, accounts receivable, bank reconciliations and general ledger maintenance.
See Bookkeeping
Payroll: Processing pay runs, managing superannuation contributions, PAYG obligations and compliance reporting
See Payroll
We want you to know exactly what we deliver and just as importantly, what we don’t. This keeps expectations aligned and ensures every partnership is built on trust, compliance and mutual benefit.
Deliver dedicated full-time staff embedded into your workflow
Provide full training, supervision and HR support to all staff
Operate under strict data security and privacy protocols aligned to Australian laws
Provide structured CPD and skill development programs to upskill staff
Review workflow and performance reports to ensure operational efficiency
Operate as a casual, temp or pooled staffing service
Share your staff or resources across multiple clients
Enable staff to work from home
Cut corners on compliamce, data security or training standards
Work outside of the agreed scope of work of our agreement with you
Partnering with Felcorp means working with a team that takes accountability as seriously as you do. We build every engagement around clear deliverables, structured oversight and continuous improvement, so you always know what to expect.
Every engagement is tied to a documented scope of work, with clearly defined tasks and outcomes. Staff are appointed only once they demonstrate the minimum technical competency required for the role, ensuring capability from day one. With dedicated full-time staff, you can expect consistent productivity aligned to agreed working hours and performance benchmarks.
Every team member works under direct division manager supervision, with additional governance from Australian account managers. Oversight includes daily monitoring of workflow queues, structured review cycles, escalation pathways and regular performance appraisals. This ensures issues are identified early and resolved before they impact client delivery.
Felcorp applies a layered GRC framework aligned to ASIC RG 104, APES 320 and internal policy standards. Risk registers, compliance checks and monitoring tools are embedded into operations to safeguard against errors, breaches or data mishandling. Staff operate strictly within delegated authority limits and adherence is reviewed through periodic audits.
QA spot-checks, peer reviews and performance scoring are shared with clients through structured reports. You’ll receive clear visibility on SLA adherence, error rates, call monitoring outcomes, training hours completed and continuous improvement recommendations.
A successful partnership is always two-way. Just as you can expect accountability and transparency from us, Felcorp expects a committment from our clients to help make the relationship sustainable, compliant and growth-focused.
We need clear task outlines, workflow documentation and service boundaries so staff can deliver consistently and in line with your practice standards. Ambiguity in instructions creates risk and inefficiency.
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The foundation of any successful partnership is respect. We expect our clients to recognise that our staff are not “outsourced resources” but skilled professionals who form part of your team. Treating them with the same dignity, courtesy and recognition as your local staff creates a culture of trust and desire to achieve.
We expect our clients to share our commitment to compliance as more than a box-ticking exercise. Ultimately, improving the structure and efficiency of your own compliance processes will yield to better long-term outcomes. This shared commitment helps reduce risk, lift professional standards and ensures that a long-term partnership can be better achieved.
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Felcorp works best with clients who see offshore support as a strategic investment not a short-term cost fix. We expect a long-term mindset, where staff are given the opportunity to develop specialise and contribute to practice growth. We want to develop a long standing relationship that is underpinned by sustained productivity.
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