How our insurance outsourcing service works
Delivering trained and fully supervised outsourced insurance staff to reduce administrative burden on brokers.
- Monday to Friday, 8 hours of productive working hours
- Fully dedicated and exclusive to your practice, no shared or pooled staff service.
- Building long term relationships for staff to familiarise themselves to your systems and processes.
- On-the-job technical training and full scope insurance admin skills are provided.
- Internal training support for software and portals.
- Full customer service and policy admininistration skills
- Every staff member reports to a dedicated division manager who ensures deadlines, quality assurance procosses and compliance activities are met daily
- Management escalation processes to support staff with queries and issues.
- Real-time task progress and time allocation monitored in platforms like Airtable or Avaza
- End-of-shift summaries provide full visibility of completed, pending, and flagged tasks.
- Documented workflow notes for any client clarifications or escalations
Operational standards for all BPO service engagements
Felcorp applies a unified set of operational standards across every BPO engagement. Clients can expect the same disciplined processes, audit-ready documentation and consistent performance.
Agreement Details
Data Security
Standard Inclusions
Onboarding
Benefits for Brokers
Reduced Admin Burden
Improved Time Allocation
Holistic Support
Scalable Resourcing
Partnership to Performance:
Client Success Stories
Every firm we partner with has a unique growth journey. From freeing up local teams to increasing client capacity, Felcorp Support helps financial services firms achieve real results.
“Felcorp delivered us a 25% revenue increase in 3 months. That's given us the breathing space to plan our next growth phase."
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“Felcorp had everything ready to go. The staff were trained and producing work from day 1. It makes my life easier knowing that there is fully experienced team behind me."
"Felcorp gave me 25% extra capacity in my practice that enabled me to offer more consulting and advisory work to my larger clients."
