What we do — insurance operation outsourcing
Full Time Staff
We'll provide end-to-end BPO staff in India or Philippines for your insurance operation.
In-house Training
We'll completely cover all technical and process training in-house for you.
Ongoing Supervision
We'll manage and supervise all staff ensuring that your KPI and SLAs are upheld.
Performance reporting
We'll track all deliverables and workflow providing you with detailed productivity analytics each month.
Designed for brokers, claims processors and agencies
Admin support for Insurance Brokers
Our broker support services take care of the day-to-day policy administration and client servicing that slows advisers down.
From policy renewals and new applications to quoting, CRM updates, and compliance document distribution we handle the detail so brokers can focus on client relationships and new business.
Benefits for Brokers:
- More client-facing time: Back office administration tasks are taken of by us. Delegate your daily admin to our team.
- Reduced Administrative Burden: Repetitive tasks like CRM and portal updates, quoting and document management are taken off your plate.
- Scalable Support: Whether you’re a sole operator or a growing brokerage, we can scale up with you quickly.
Admin support for Insurance Claims Processors
From lodgement and coverage checks to coordinating assessors, repairers and suppliers, we support your back-office administration so you can meet your KPI targets and customer satisfaction scores.
Benefits of Claims Support:
- 24/7 and Night Operations: Overnight and extended shift operations can be set up for round-the-clock processing.
- Reduced Admin Load: Documentation, follow-ups and supplier coordination are managed by our team.
- Improved Client Experience: Clients receive timely updates and faster resolutions, building trust and satisfaction.
- Compliance Confidence: Claims are documented and tracked in line with insurer procedures.
Insurance Agency outsourcing support
Our agency support services provide centralised back-office processing for insurance agencies managing brokers or issuing products . We ensure renewals, endorsements and data management are consistent across our operation giving agencies the scale to grow without losing oversight.
Benefits of Agency Support:
- Scalable Operations: Handle higher volumes of policies and clients without adding headcount.
- Consistency Across Teams: Standardised processes keep broker workflows aligned and efficient.
- Enhanced Oversight: Centralised reporting and QA provide visibility across multiple brokers and clients.
- Reduced Operational Risk: Compliance documentation and data management are monitored to maintain audit readiness.
