Discover our pricing terms for your insurance outsourcing operation
Junior Insurance Support
Best for high-volume, scoped duties in defined roles such as broker support officer, claims administrator, customer services officer and renewals processor. Best suited to clearly defined standard operating procedures.
Price includes GST. All fees in AUD.
Intermediate Insurance Support
Best for end-to-end support environments such as full claims management, life insurance admin support, group policy administration and stricter compliance-orientated roles.
Senior Insurance Support
Best suited as team lead or team manager working across multiple divisions or working within technical or high compliance environments that require greater accountability and management.
Benefits of our insurance process outsourcing pricing
Keep it simple. We publish our insurance BPO admin pricing so you know exactly what you’re getting.
We price our insurance support staff on verified insurance-industry experience.
Our fees are capped for 12 months for the same staff members so no hidden increases or mid-term surprises.
If you continue with the same staff members through out the year, we'll cap our annual price increase by 5%.
Your insurance bpo journey
Take a look at our timeline for your initial enquiry to fully operational insurance BPO service.
You can book a time that suits you right now.
On the call we'll explain our operations and ascertain your needs.
We'll arrange a trial or pilot program so you can test our services.
We'll get the team set up with software, training resources and management supervision processes.
We'll complete our trial or pilot program. You decide if you wish to engage us or leave us.
You'll sign our contract and we'll get started with recruitment and staff implementation.
We'll provide daily activity reports for each staff member on close of business.
We'll provide you with detailed timesheet and job breakdown for productivity reporting.
Every quarter, we'll review our performance, benchmark results and resolve any issues.
Insurance pricing questions? See our FAQs below
Pricing follows the experience tier of your dedicated insurance support member (e.g., Junior, Intermediate, Senior). If we backfill like-for-like, your price does not change. If you choose to move up or down a tier, the rate adjusts from the next month. We will send a contract amendment note and continue there after.
For larger agencies, we can implement pod pricing. This means for an operation, say claims management, we could hire 1 senior team lead and 4 junior admin — that is one pod. You could also have a pod of 10 junior and intermediate support staff in customer service operations.
For pod operations, they can have their own sub-contract, pricing terms and SLA/KPIs that meet your specific operational requirements.
For contracts of less than 5 staff there are genuinely no onboarding fees. For larger contracts, there will be a longer set up period and we may require a security bond to cover our set up costs.
Generally, we will cover incidental overtime hours except when there are tight SLA/KPI metrics that are built into our agreement.
Typically, for overtime that is in excess of 10 hours per month per staff member, we will charge that back in agreement with you.
