Paraplanning Outsourcing Advice Industry Specialist

Every advice practice is different and we'll design our service model to integrate directly into your existing advice workflow. We don’t impose new systems or templates, we document how your practice works and adapt around it.

From the first engagement, we map your SoA and RoA production process, turnaround targets and review cycles. This structure creates an efficient, transparent workflow that feels like a natural extension of your own team.

Key benefits:

• Dedicated workflow mapping and documentation during onboarding
• Internal training on your CRM and advice software (Xplan, AdviserLogic, Plutosoft)
• Defined turnaround standards and performance KPIs.
• Direct communication channels between adviser, paraplanner and QA reviewer
• Version-controlled advice templates and tracked amendments

Each SOA and ROA undergoes a dual-review framework to ensure technical accuracy, compliance integrity and consistency with the adviser’s strategy request.

All review actions are logged and traceable, forming part of our audit trail giving licensees and advisers full oversight of every version, amendment and approval.
Our disciplined approach simply means less rework, greater accuracy and therefore faster average turnaround times.

Key Inclusions:

• Dual-review process (technical and compliance) for every SoA and RoA
• Peer-review notes and change tracking within each advice file
• Escalation and rectification protocols documented and verified
• Continuous improvement cycle using QA metrics and adviser feedback

Our service is heavily focused around our performance-driven outcomes each firm will receive. With each contract, we'll assess and monitor your KPI or benchmarks metrics that we need to continuously meet.

Our metrics are consolidated into performance reports that our management team reviews with you so that we can fine tune our service for continuous improvement.

Key benefits:

• Daily monitoring of productivity, turnaround, and QA activity logs
• Monthly KPI reporting covering accuracy, efficiency, and adviser feedback
• Quarterly performance reviews with actionable improvement plans
• Benchmarking against internal standards and client-specific SLAs
• Transparent reporting dashboards accessible to advisers and compliance team.