Insurance BPO Outsourcing for Companies and Agencies

Felcorp’s insurance BPO services are designed for insurance companies and agencies.We manage end-to-end insurance administration from new business applications and policy renewals to claims processing and client servicing with full time staff.

Insurance Pricing
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Claim Processing Outsourcing Insurance BPO explainer

Supporting agencies with our insurance BPO support

Delivering trained and fully supervised outsourced insurance staff to reduce administrative burden on agencies.

Dedicated Staff
Ongoing Training
Fully Supervised
Workflow Reporting
Full time staff exclusive to you
  • Monday to Friday, 8 hours of productive working hours
  • Fully dedicated and exclusive to your practice, no shared or pooled staff service.
  • Building long term relationships for staff to familiarise themselves to your systems and processes.
India financial planing India BPO admin operations working at desk
We provide full technical training
  • On-the-job technical training and full scope insurance admin skills are provided.
  • Internal training support for software and portals.
  • Full customer service and policy admininistration skills
Accounting India BPO team assess tax compliance job.
Full supervision and workflow management
  • Every staff member reports to a dedicated division manager who ensures deadlines, quality assurance procosses and compliance activities are met daily
  • Management escalation processes to support staff with queries and issues.
financial planning BPO india teams work on paraplanning tasks.
Monitoring and tracking workflow
  • Real-time task progress and time allocation monitored in platforms like Airtable or Avaza
  • End-of-shift summaries provide full visibility of completed, pending, and flagged tasks.
  • Documented workflow notes for any client clarifications or escalations
India BPO operations team review

Operational standards for all BPO service engagements

Felcorp applies a unified set of operational standards across every BPO engagement. Clients can expect the same disciplined processes, audit-ready documentation and consistent performance.

BPO Operation Details

Agreement Details

Clear terms defining scope and standards, obligations.

Data Security

Robust data protections ensuring confidentiality and compliance.

Standard Inclusions

Baseline service deliverables across every engagement.

Onboarding

Structured process for client set up and engagement.

Benefits for Agencies

Night Shift and 24/7 Operations

Consistency Across Brokers

Enhanced Reporting and Problem Solving

Cost effective growth

Partnership to Performance:
Client Success Stories

Every firm we partner with has a unique growth journey. From freeing up local teams to increasing client capacity, Felcorp Support helps financial services firms achieve real results.

Financial Planning Firm

“Felcorp delivered us a 25% revenue increase in 3 months. That's given us the breathing space to plan our next growth phase."

Lucas Smithers
Managing Partner at Fintor
Customer success story outsourced tax accounting BPO services
Accounting Firm

“Felcorp had everything ready to go. The staff were trained and producing work from day 1.  It makes my life easier knowing that there is fully experienced team behind me."

Mary Housler
Partner at Weekes Accounting
Accounting BPO Services customer success story with Felcorp
Accounting Firm

"Felcorp gave me 25% extra capacity in my practice that enabled me to offer more consulting and advisory work to my larger clients."

Evelina Machura
Managing Partner at Blue Diamond Partners

Insurance pricingtogether we grow

Find out about our insurance agency BPO pricing packages — a service that scales with you.

Insurance pricing

Every engagement follows documented governance, risk and compliance standards

Felcorp Support BPO staff graphic