Overview
The below scope of work is separated between paraplanning and admin.
While we can facilitate a combination of both skill sets, this is not commonly found in the candidate market.We recommend clients of a certain size maintain distinct and separate roles between paraplanning and admin, as this approach generally delivers better long-term success.However, in certain circumstances, we can facilitate a combination of scope of work duties.
90% of our Felcorp clients have separate staff for paraplanner and admin assistant roles. We strongly recommend this separation for the following reasons:
Accurate tracking: Enables more precise time tracking, benchmarking, and data analytics.
Clear workflows: Keeps pre-advice tasks (paraplanning) distinct from post-advice tasks (implementation).
Reduced risk: Avoids over-reliance on one staff member holding all advice process knowledge and capacity.
Administrative Services
Operational execution and client support to streamline adviser workflows and ensure exceptional service delivery.
New Client Onboarding and Establishment
Felcorp Support is responsible for the accurate and compliant integration of new clients into the adviser’s systems and advice process. All onboarding activities are conducted in accordance with relevant AML/CTF obligations and internal operational procedures.
Responsibilities include:
- Accurate data entry of client fact-find information into licensed financial planning software.
- Secure collection and verification of client identification documents via DocuSign or encrypted email, in compliance with AML/CTF requirements.
- Drafting and distribution of personalised engagement letters confirming scope of engagement and service terms.
- Timely issuance of Financial Services Guides (FSGs) to both new and prospective clients.
Research and Data Acquisition – Superannuation and Insurance
Felcorp Support performs foundational research to assist advisers in delivering informed and compliant advice.
Key responsibilities include:
- Preparation and dispatch of third-party authority forms; monitoring provider responses and following up where required.
- Comprehensive data collection and breakdown of existing superannuation holdings, including fund contact and consolidation of historical data.
- Entry and annotation of superannuation data into advice systems, with clear file notes.
- Audit of existing personal insurance policies, including PDS retrieval, provider correspondence, and summarisation of policy details.
Investment Portfolio Valuation and Reporting
To support ongoing adviser reporting obligations, Felcorp Support provides periodic portfolio valuation services:
- Preparation and dissemination of monthly portfolio reports reflecting current valuations.
- Generation of quarterly portfolio performance summaries in line with adviser review cycles.
- Annual preparation of consolidated portfolio summaries for client distribution and archival.
SMSF and Tax Reporting Support
Felcorp Support supports accurate and timely tax reporting by:
- Preparing and issuing Self-Managed Superannuation Fund (SMSF) tax and investment reports for delivery to the client’s accountant.
- Generating and dispatching annual tax summaries for individuals, companies, and trusts as required by the adviser’s tax reporting calendar.
Client Service and Communications Management
To ensure professional and timely interaction with all stakeholders, Felcorp Support is responsible for:
- Responding to all client, adviser, and third-party queries received via email or telephone, within designated service timeframes.
- Managing adviser calendars, including the scheduling and coordination of client and internal meetings.
- Generating reports and correspondence in response to client or adviser requests.
- Addressing client access issues and system queries through a structured support ticketing process.
Advice Implementation and Application Management
Felcorp Support manages the full implementation lifecycle of adviser-approved strategies, ensuring accurate and timely execution of superannuation, investment, and insurance applications.
Responsibilities include:
- Platform Setup and Transition: Establishment, rollover, and closure of superannuation and investment accounts in accordance with platform-specific protocols.
- Fee Consent Processing: Accurate processing and submission of client-signed fee consent forms, compliant with regulatory guidance on ongoing fee arrangements.
- Transaction Execution: Execution of adviser-approved investment transactions in line with Statements of Advice, including asset purchases and disposals.
- Provider Liaison: Continuous follow-up with product issuers and platforms to resolve delays, confirm actions, and clarify requirements.
- Client Communications: Direct contact with clients to confirm implementation status, address queries, and issue updates.
- Document Submission: Preparation and submission of all supporting and supplementary documentation required to finalise applications.
- Progress Reporting: Maintenance of file notes, reporting of progress against implementation timelines, and confirmation of completed actions.
Insurance Policy Renewals and Reviews
Felcorp Support facilitates the monitoring and renewal of personal insurance policies, ensuring they remain active and appropriately structured.
Responsibilities include:
- Monthly generation of lapse and renewal tracking reports for in-force insurance policies.
- Coordination and scheduling of insurance review meetings, including compilation of required policy documentation.
- Liaison with advisers and clients to facilitate renewal decisions, supplementary advice needs, or premium adjustments.
