Felcorp Support
For Every BPO Journey
Together we grow
Helping financial service businesses scale with industry-specialised offshore outsourcing staff services.
Get your choice of full-time, dedicated staff from our India or Philippines BPO staffing operation.
All staff are meticulously vetted and qualified ensuring demonstrated industry expertise.
Round-the-clock quality management ensuring full training, escalation and workflow support.
Designed for financial planners big and small, our financial planning operation delivers full scope paraplanning and adviser admin support outsourcing solutions.
Paraplanning Support - Australian-experienced paraplanners to prepare full advice scenarios on your preferred software.
Adviser Admin Support - Full client services administration including end-to-end implementation, report preparation and client services support.
Our accounting outsourcing solutions provide skilled professionals to prepare all tax work and SMSF administration.
Senior Tax Accountants – Access experienced accountants with 3-12 years Australian tax experience.
SMSF Administration – Full fund admin and compliance including tax accounting, contribution tracking and compliance documentation, ready for the audit.
Back Office Support – Administrative and operational support for insurers requiring scalable policy servicing, data processing and operational management.
Claims Processing – Specialist claims administration support covering FNOL intake, documentation review, case management and claims lifecycle processing.
Agency Support – Administrative support for larger agencies and enterprise organisations requiring specialised operational assistance.
We’ve re-imagined BPO services to deliver better compliance, specialist support and higher productivity to financial services firms.
Secure, governed support for complex and high-compliance business environments.
Industry-experienced BPO delivering consistency, care and comprehensive understanding of your financial services operation and obligations.
You retain ownership of decisions, processes and outcomes. We integrate into your operations, applying our management expertise to help you achieve results with greater clarity and speed.
Extend your operational capacity and improve efficiency, removing the overheads, bottlenecks and risk that come with scaling internally.
You’re accessing qualified and industry-experienced staff with established processes and quality controls that would take years to build internally.
Clear pricing, defined duties and substantial operational management support to deliver consitency all year round.
Not just money saved, the real return is scaling faster while addressing risk and compliance.
A clear, structured journey that shows exactly what you can expect when you engage Felcorp as you move through your BPO journey.
Understand your support blockages and determine your fundamental goals.
Discover what we offer and assess how our BPO service can deliver on your needs.
Get in contact with us and we'll discuss your operational requirements in full detail.
We'll begin with a trial of our services so you can have a feel of how we operate.
We'll complete our trial program and send you a formal proposal to continue.
You'll sign our contract and we'll get started in accordance with agreed terms.
We'll provide daily activity reports for each staff member on close of business.
We'll provide you with detailed timesheet and job breakdown for productivity reporting.
Every quarter, we'll review our performance, benchmark results and implement improvements in a colloborative session.
